SHIPPING & RETURNS
SHIPPING & DELIVERY
For Singapore [domestic orders]
Upon order confirmation / placement: There is a lead time of 14 days upon order payment received. This is due upon a direct shipment from South Korea to Singapore.
We will have normal postage [Singpost] or other courier services that is chosen by Peapodsg to deliver the products upon order and payment confirmation.
For other countries [international orders] outside of Singapore
Upon order confirmation / placement: There is a lead time of 20-25 days upon order payment received.
This is due upon a direct shipment from South Korea--> ex-Singapore---> to destination
We will have international or other courier services that is chosen by Peapodsg to deliver the products upon order and payment confirmation.
As we pledge our products on the highest quality and as our range of skin care are specifically on a made to order basis, direct shipment from South Korea 14 days upon order received,
We do not accept any return policy /product exchange due to that nature.
Our products are of the highest quality and extra care and handling is done to make sure that our customers receive the products in the good condition.
TRACKING YOUR ORDERS
You can write to us @ [email protected] or submit a form on enquiry via Contact Us at this moment.
A notification email will be sent to you once your products are scheduled for delivery.
This privacy notice discloses the privacy practices for peapodsg.myshoptiq.com.
This privacy notice applies solely to information collected by this website. It will notify you of the following:
1)What personally identifiable information is collected from you through the website
2)How it is used and with whom it may be shared
3) What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information. How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
In order to use this website, a customer must first complete the registration form. During registration a customer is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.
We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.
Surveys & Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever
we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.